Shipping policy

Order Processing & Tracking

  • Processing vs. Transit: Please note that shipping times are separate from processing times. Estimated transit times for each item are listed on their respective product pages.

  • Tracking: Once your order has been dispatched, you will receive an automated email containing your tracking number.

  • Your Responsibility: You are responsible for monitoring your shipment once it leaves our facility. This includes responding to carrier requests regarding address validation, shipping holds, or customs clearance.

Customs, Duties & Tariffs

International customers are responsible for all customs fees, duties, or tariffs imposed by the destination country.

  • Canada & United Kingdom: The shipping carrier will contact you directly for payment. Fees must be paid before the package is released. If fees are ignored and the carrier disposes of the package, NS Jerseys is not liable for the loss and will not issue a refund.

  • United States: On rare occasions, U.S. import tariffs may be applied.

    • You must pay the tariff directly to the carrier to receive your package.

    • Reimbursement: Once paid, email a copy of your receipt to support@nsjerseys.com, and we will reimburse you for the full tariff amount.

    • Note: We cannot reimburse fees if the package is returned or held due to non-payment or ignored notifications.

Free Shipping Promotions

Certain collections (such as the Prime Uniform Collection) may be excluded from free shipping promotions.

  • Checkout: Available shipping options will populate after you enter your address. If your order is eligible for free shipping, the option will appear automatically. If it does not appear, your items are ineligible for the promotion.

Delivery Issues & Returns

  • Marked as Delivered: If tracking shows "Delivered" but you have not received your package, please contact your local carrier or driver to open a missing package case. NS Jerseys is not liable for packages confirmed as delivered by the carrier.

  • Undeliverable Addresses: If a package is returned to us due to an incorrect or incomplete address provided at checkout, the customer is responsible for the reshipping fee.

  • Returned Blank Orders: If a blank order is returned and the customer chooses to cancel, a 30% restocking fee will be applied (shipping fees are non-refundable).

  • Returned Custom Orders: Customized items cannot be canceled or refunded. If a custom order is returned to us, the customer must pay the full return shipping costs to have it sent back out.

Shipping Delays

While we strive for speed, shipping delays can occur due to carrier-related issues beyond our control. Transit times provided at checkout are estimated averages, not guarantees. Deliveries to remote areas may require additional time based on carrier availability.