Refund policy

Returns

At NS Jerseys, we specialize in custom apparel. Please review our return conditions carefully:

  • Customized & Sublimated Uniforms: We do not offer returns or exchanges on any customized or fully sublimated uniforms.

  • Wholesale & Discounted Orders: If your account is approved for wholesale or you used a discount code, all sales are final.

  • Blank Uniforms: Items that are not made-to-order, are unworn, and remain in original packaging with tags may be eligible for return.

    • Notice Period: You must notify us within 3 days of receipt.

    • Return Window: Authorized returns must be shipped back within 7 days of receipt. Failure to meet this window voids the return eligibility.

    • Fees: A 25% restocking fee applies. Original shipping costs are non-refundable.

    • Free Shipping Adjustment: If your order qualified for free shipping, the actual shipping cost incurred by NS Jerseys will be deducted from your total refund in addition to the restocking fee.

    • Inspection: Returned items are inspected upon arrival (processing takes up to 5 business days). Items that do not meet brand-new standards will be sent back to you at your expense.

  • Warehouse Pickups: All sales are final for ready-made kits picked up at our warehouse.

Order Discrepancies & Missing Items

  • Missing Customization: If a custom order arrives blank, you are entitled to a refund for the customization portion only. As customization is an optional add-on, this does not warrant a full refund of the uniform.

  • Missing Items: Discrepancies must be reported within 3 business days. We will refund the cost of the missing items only; this does not qualify the entire order for a return.

Cancellations

  • Standard Online Orders: If no approval pictures were required, you may cancel free of charge within 2 hours. After 2 hours, an approved cancellation incurs a 25% restocking fee.

  • Pre-Processing: If you cancel within the first 3 days (before processing/shipping), a 4% transaction fee is deducted.

  • Custom Orders (Post-Design): If we have already printed logos/names for your approval, those costs are deducted from the refund.

  • Custom Orders (Over 3 Days): A 15% cancellation fee applies, plus the cost of any printed elements, provided the order has not entered full production.

  • In-Production: Once an order is approved and sent for processing, we cannot accept any cancellations or offer refunds.

Exchanges & Damages

We only replace items if they arrive damaged.

  • Reporting: Damage must be reported within 2 days of receipt with photographic/video evidence.

  • Verification: We require clear visuals of the damage and all affected sizes. Verification takes up to 3 business days.

  • Return Labels: If an exchange is authorized due to our error (wrong style/size/damage), you must ship the original items back using our provided label within 5 business days before replacements are sent.

  • Care Disclaimer: We are not responsible for damage resulting from improper garment care.

Refunds

Once approved, your refund will be processed to your original method of payment within 3–5 business days. If you have not received your refund after checking with your bank and card provider, please contact us at support@nsjerseys.com.

Shipping Instructions

For authorized returns of blank items, ship to:

FC Sports 5325 Elkhorn Blvd #1113

Sacramento, CA 95842-2526

  • You are responsible for return shipping costs.

  • For items over $75, we strongly recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of your return.